Nothing frightens many Social Media managers like complaints. Public rebukes and stories of poor service, complaints on Social Media can lead customers to take their business elsewhere and undermine months of work. With the spectre of brand damage lurking many managers write off all complainants as problem customers or internet trolls. Whilst some may fit …
We all know that our marketing channels continually evolve and that sometimes it can be tough to keep up. So we love this handy infographic from the team at KISSmetrics taking you through the essentials of the marketer’s old friend Email. Enjoy!
A very comprehensive assessment of the state of mobile communications in 2013 with some remarkable insights. Who knew 32% time spent on mobile devices was playing games?
How many of these ideas have you put into practice? Some very interesting thoughts from Crawford and O’Brien