Wyvern Make the Finals Again!

Wyvern Make the Finals Again!

Following our success in 2013 we are pleased to announceWyvern are through to the finals of the Ely Standard Business Awards 2014! Categories: Customer Service Award-Wyvern DM Commercial Business Person of the Year-Jonathan Carter, Technical Director, Wyvern DM Well done to all the team who made this possible! The winners will be announced in Ely Cathedral’s … Continue reading

Best Practice / Marketing / Social Media

Social Complaints; Crisis or Opportunity?

Nothing frightens many Social Media managers like complaints. Public rebukes  and stories of poor service, complaints on Social Media can lead customers to take their business elsewhere and undermine months of work. With the spectre of brand damage lurking many managers write off all complainants as problem customers or internet trolls. Whilst some may fit … Continue reading